IT Support Engineer

Team: Windows & Internal IT

TL: Martin Hartl

Location: preferably Prague office

ACTIVE 24, s.r.o.

Our story began in 1996, and since then, we’ve been dedicated to offering web hosting, domain registration, website building tools, business emails, and private servers. Over the years, we’ve been part of an international network, collaborating across Europe and leveraging global expertise to fuel our growth. In 2024, we joined the team.blue group, gaining a strong foundation along with valuable insights and experience in domains, web hosting, and related services.

Why join us?

Here, you’ll work with cutting-edge technologies, high-quality products, and people who see the future in online solutions. We’re looking for talented colleagues who have drive, great ideas, and a passion for building a successful and modern company.

Position Overview

We are looking for a proactive and skilled IT Support Engineer to join our Internal IT team. This role focuses on managing and supporting the company’s IT infrastructure, ensuring its availability, reliability, and performance. You will collaborate closely with the local and group IT teams to maintain seamless operations and deliver excellent support to our employees.

You work from our Prague office with the option for an occasional home office within the Czech Republic. You will collaborate closely with our Internal IT team and report to the Head of Windows. This role is a blend of technical expertise, problem-solving, and collaboration, allowing you to leave your mark on a fast-evolving infrastructure.

If you recognize this, then you are the one we are looking for

You thrive in a hands-on role, solving IT challenges efficiently and effectively.
You are organized, detail-oriented, and take pride in delivering reliable IT solutions.
You enjoy helping others and can communicate technical concepts clearly to non-technical colleagues.
You are eager to learn new tools and technologies and apply them to improve IT operations.
You work well both independently and as part of a collaborative team.
Although we are part of the international team.blue group, Czech is our primary communication language and is also partly used for work-related tasks; therefore, a good command of Czech is essential.

Your Tasks

As IT Support Engineer, you will:

Provide day-to-day IT support to employees, troubleshooting hardware, software, and network issues.
Manage and maintain the company’s Windows Server OS, workstations, and office networks.
Administer Active Directory, Group Policies, and Office 365 environments.
Deploy, configure, and maintain corporate software and IT equipment (e.g., laptops, desktops, and printers).
Support onboarding and offboarding processes, including provisioning and decommissioning IT assets.
Monitor system performance and proactively address potential issues.
Document IT systems, configurations, and processes to maintain an up-to-date knowledge base.
Evaluate and implement new tools and technologies to enhance productivity and streamline IT processes.

Professionally, we expect you to have

2-3 years of experience in IT support or a similar role.
Strong knowledge of Windows Server OS, Active Directory, and Office 365.
Familiarity with troubleshooting hardware, software, and network issues.
Basic networking knowledge, including VPN, DNS, and DHCP.
Excellent organizational skills and the ability to prioritize tasks in a dynamic environment.
Strong communication skills in written and spoken English.

It is a plus if you have

Experience with PowerShell scripting or other automation tools.
Familiarity with Azure cloud platform
Exposure to ITSM tools and ITIL best practices.
Background in supporting hybrid IT environments.

We offer

A friendly team
A modern work environment in the center of Prague
A competitive base salary and regular bonuses based on performance
Job security in a successful and growing company
5 weeks of vacation
The option to work from home
English language courses
Meal allowance, FlexiPass, MultiSport card, Hedepy online psychotherapy
Workplace refreshments and team-building events

Applications and CVs can be submitted in Czech or English. We also welcome references for previous work experience or projects.